Policy
At Paris Nails & Spa, our goal is to provide every guest with a clean, comfortable, professional, and enjoyable experience. To ensure fairness to our clients and team members, we kindly ask that you review the following salon policies before receiving services. Thank you for your understanding and cooperation.
Please arrive on time for your scheduled appointment.
If you arrive late, we may need to shorten or modify your service to avoid delaying the next client's appointment.
For significantly late arrivals, we may need to reschedule your appointment depending on availability.
If you know you will be late, please contact the salon as soon as possible.
We understand that plans can change. If you need to cancel or reschedule your appointment, please notify us as early as possible.
Repeated no-shows or last-minute cancellations may require a deposit for future appointments.
Any deposit requirements and applicable terms will be communicated at the time of booking.
Prices listed on our menu are starting prices unless otherwise stated.
Final pricing may vary depending on nail length and shape, nail art and design complexity, French tips, chrome, cat-eye, ombre or specialty finishes, rhinestones or charms, product removal, and additional products or services requested.
Please ask your nail technician for pricing before the service begins if you have any questions or concerns.
By approving the requested service and price, you authorize us to proceed with the service.
We are happy to work from inspiration or reference photos and will make every reasonable effort to achieve a similar result.
Exact duplication cannot always be guaranteed. Results may vary due to nail length, natural nail shape, skin tone, products used, lighting, photo filters, and the individual technique of the nail technician.
Please communicate your preferences regarding color, shape, length, and design before and during your service.
If something does not look the way you expected, please tell your technician as soon as possible so adjustments can be made during the service.
Before leaving the salon, please take a moment to check your color, shape, length, design, finish, and overall result.
If there is anything you are unhappy with, please let your nail technician or a manager know before leaving the salon.
We want the opportunity to address reasonable concerns and make appropriate adjustments whenever possible.
If your nails experience unusual lifting, chipping, peeling, or breakage that may be related to the application or service, please contact us within 7 days of your original service date.
After reviewing the issue, we will provide a complimentary repair when we determine that the problem is related to the original service.
Complimentary repairs generally do not cover damage caused by accidents or physical impact; biting, picking, peeling, or pulling at the nails; improper use of the nails; exposure to harsh chemicals or unusual conditions; repairs or alterations performed by another salon or person; or a change of mind regarding color, shape, length, or design after the service has been completed.
Requests to change the original color, shape, length, or design may be treated as a new service and may involve an additional charge.
Please contact us promptly and provide photos when possible so we can evaluate the issue.
Because nail and beauty services involve professional time, labor, and products that cannot be returned once performed, completed services are generally non-refundable.
If you are unhappy with your service, please contact us as soon as possible. We would appreciate the opportunity to review your concern and determine an appropriate solution.
Depending on the circumstances, we may offer a repair or correction of the affected portion of the service.
Any refund or other accommodation in exceptional circumstances will be reviewed by salon management on a case-by-case basis.
The longevity of Gel-X, Acrylic, Dip Powder, Builder Gel, and other enhancements varies from person to person.
Factors may include natural nail condition, daily activities and occupation, exposure to water or chemicals, nail length and shape, and personal nail-care habits.
For this reason, we cannot guarantee that every client's nails will last for exactly the same amount of time.
If you experience an unusual issue within our 7-day repair period, please contact us so we can evaluate it.
For your safety and the safety of our team, please inform your technician before your service if you have any open wounds or cuts, active bleeding, suspected infection, unusual skin or nail condition, or known allergy or sensitivity to nail products.
We reserve the right to decline, modify, or discontinue a service when we reasonably believe that performing the service may be unsafe for the client or technician.
Our nail technicians do not diagnose or treat medical conditions. If we believe a condition may require medical attention, we may recommend that you consult an appropriate healthcare professional before receiving the service.
For everyone's safety and comfort, children must be appropriately supervised by a responsible adult while in the salon.
Please do not allow children to run through the salon or handle equipment, tools, products, or chemicals.
Parents and guardians are responsible for supervising children accompanying them.
Please keep your phone, wallet, purse, jewelry, and other personal belongings with you.
We cannot guarantee the security of personal items that are lost, misplaced, left behind, or damaged while at the salon.
If you believe you left an item behind, please contact us as soon as possible.
Please review your total before completing payment.
If you have any questions regarding pricing or charges, please speak with your technician or a manager before payment is completed.
Gratuity is appreciated but never required and should always be based on your personal satisfaction with the service.
Accepted payment methods are subject to the salon's current payment policies.
Gift Certificates and Gift Cards are not redeemable for cash except where required by applicable law.
They must be presented or verified when redeemed when required.
They may be subject to specific promotional terms when purchased as part of a special offer.
Promotional bonuses or discounts may not be combined with other offers unless specifically stated.
Please contact the salon if you have questions regarding a particular Gift Certificate or Gift Card.
Promotions, coupons, and discounts may have specific terms, eligibility requirements, and expiration dates.
Unless otherwise stated, promotions may not be combined with other discounts or offers.
Please mention your coupon, discount, or promotion before checkout.
Promotional offers have no cash value.
We are committed to providing a welcoming, professional, and respectful environment for both clients and employees.
We ask that clients and team members treat one another respectfully.
Threatening behavior, harassment, abusive language, violence, intentional disruption, or conduct that creates an unsafe environment will not be tolerated.
Management may decline or discontinue service when reasonably necessary to protect the safety and well-being of clients or employees.
We do not discriminate on any basis prohibited by applicable law.
We may occasionally ask for permission to photograph completed nail services for our portfolio, website, or social media.
If a photo would clearly identify you, we will respect your preference regarding whether it may be used for promotional purposes.
Please let your technician know if you do not wish to have your nails or yourself photographed.
If you have a concern about your service, we encourage you to contact us directly so we have an opportunity to help.
When contacting us about a nail issue, please provide the date of your service, the service you received, a description of the issue, and photos when applicable.
Our team will review the situation and work with you toward an appropriate resolution.
At Paris Nails & Spa, our goal is not only to create beautiful nails, but also to provide a clean, safe, professional, and comfortable salon experience.
We value your business, appreciate your feedback, and will make reasonable efforts to address service concerns that fall within our policies.
By receiving services at Paris Nails & Spa, you acknowledge that you have had the opportunity to review and agree to our current salon policies.
Thank you for choosing Paris Nails & Spa. We truly appreciate your support!